Office 365 - Setting up Email on a Mobile Device

iPhone, iPad, or iPod Touch (Android below)

Outlook for Office 365 Outlook for Office 365 for Mac Outlook 2019 Outlook 2016

This article is for setting up your email account only! If you're having trouble using the Outlook for iOS app, Open an in-app Outlook support ticket.

If you have a work or school account that uses Office 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin.

Step 1 greyline

Download Outlook for iOS from the iOS App Store and then open it. The icon looks like this:

iOS Outlook app

Note: See system requirements for your iOS devices here.

Step 2 greyline

If it's your first time using Outlook for iOS, enter your full email address, then tap Add Account.

If not, open the Menu > tap Settings Outlook app settings > Add Account > Add Email Account.

Enter your email address

Step 3 greyline

If you're asked to select your email provider, please contact your IT admin for support as there may be a misconfiguration.

Step 4 greyline

Enter your email account password and tap Sign In.

Note: The sign in screen may look different for you depending on your email provider.

Enter your Outlook.com password

Step 5 greyline

If multi-factor authentication is enabled, verify your identity.

Check your text messages and enter the 6 digit code.

Step 6 greyline

Accept any prompts for permission you may receive.

Swipe through the features and you're now ready to use Outlook for iOS!

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Android

Outlook for Office 365 Outlook for Office 365 for Mac Outlook 2019 Outlook 2016

If you're having trouble using the Outlook for Android mobile app, Open an in-app Outlook support ticket.

If you have a work or school account that uses Office 365 for business or Exchange-based accounts, there may be additional requirements set by your IT admin.

Set up Outlook for Android for the first time

Step 1 greyline

Install the Outlook for Android app from the Google Play Store and then open it.

Tap Get Started if this is your first time.

Otherwise, to add another email account, open the Menu More button > Settings > Add Account > Add Email Account. Then skip to step 4 under Set up another email account below.

Step 2 greyline Outlook may detect your Google accounts. To add them to Outlook for Android, tap Google Connect Account and then tap OK to confirm. Tap Allow to give Outlook access to your Contacts.

Outlook for Android may automatically find your Gmail account.

Tap OK to give Outlook access to your accounts.

If you don't want to add these accounts, tap Skip and then go to step 4 under Set up another email account below..

Step 3 greyline

Select the accounts you'd like to add and tap Add Account. You may be asked to sign in.

Tap Add Account to add your Gmail account to the app

Tap Allow to confirm offline access and any other prompts.

Tap Allow to give Outlook offline access.

To add another email account, tap Continue and go to Step 4, otherwise tap Skip.

Set up another email account

Step 4 greyline

Enter your full email address, then tap Continue.

Note: If you're asked to choose your provider, you'll have to Set up your Exchange manually or set up an IMAP or POP account.

Enter your email address.

Step 5 greyline

Enter your email account password and tap Sign In or Next.

Note: The sign in screen may look different for you depending on your email provider.

Enter your password for your email account.

Step 6 greyline

If multi-factor authentication is enabled, verify your identity. For more information, see Security info overview.